Refund policy

Last updated: September 27, 2026

Thank you for choosing Elevate Salon + Spa. These guidelines help us keep every appointment calm, personal and on time for every guest.

Confirmation

We ask that you confirm your appointment 48 hours in advance by text, phone or email.

Card on file

A credit card is required when booking all hair color and specialty services. We also ask for a card on file for guests with a previous no show or late cancellation. This helps us reduce missed appointments.

Cancellations

If you need to cancel for any reason, please give us at least 48 hours notice so we can offer that time to another guest. Appointments cancelled with less than 48 hours notice may be charged a 50% cancellation fee. Guests who do not show up for their appointment, or who cancel within one hour of the appointment, will be charged for the full service.

Late arrivals

We understand that things come up, and we will do our best to accommodate you. If you arrive after your appointment time, we may need to shorten, change or reschedule your service so that other guests are not affected.

Service modifications

We love happy guests. If your service needs a modification, please call or text us within 7 days of your appointment to schedule a modification visit. For color modifications, we ask for photos or an in person consultation so we can schedule the right amount of time. We do not issue cash refunds on completed services.

Retail products

Unopened retail products may be returned within 14 days of purchase for a full refund to the original payment method. Items must be in their original, unopened condition. Opened products and sale items are final sale.

To start a return, email Elevate1208@gmail.com with your order number, or bring the product to the salon at 1208 Carlton Ave, Charlottesville, VA 22902. Refunds are processed within 5 to 7 business days of receiving the returned item.

If a product arrives damaged or defective, contact us within 48 hours of delivery and we will replace it at no cost.

Gift cards

Gift cards are not refundable or redeemable for cash.

Questions

Text or call 434-208-1892 or email Elevate1208@gmail.com.