Guest Experience

We are honored to serve you. Our goal is to make you feel relaxed, comfortable, and heard.

Welcome

We cannot express how grateful we are to start this journey with you. Here is a guide detailing what you can expect as a new guest.

Pre-Visit

Appointment Notifications
You will receive an email when your appointment is booked. 48 hours before your appointment you will also receive an email and text reminder. Please reply to confirm your appointment.

Appointment Confirmation
We require appointment confirmation 24-48 hours before your appointment. It's super easy to do by email, text, or phone. Give us a shout out in any way that is best for you!

​Communication
Have any questions? We love questions, send them our way! Our main form of communication is text. It's the absolute best way to get a hold of us, especially when blow dryers are running. You can also email us or call by phone. Our hours of communication are typically 8-3 Tuesday-Saturday.

Elevate Salon Pre Visit Experience
Elevate Salon Our Location

Our Location

We are located in the heart of Belmont in Charlottesville, VA. We are on a little side street right behind Cactus & Red Lantern. We are also a short walk from the Local, Tavola, and Belle Cafe.

​Our Space
We are located in the CUTEST 1924 house. Wow, our space is almost 100! We've done a lot of renovations, but you can still see a lot of the craftsman style features. When you arrive, we'd love to take you on a tour and show you around.
 

Parking

We have a huge parking lot just for the salon! Pull right in and park. If you prefer biking, you can lock your bicycle over at the patio pavilion. Feel free to enjoy the patio before and after your appointment. Some guests even enjoy it during their appointment while they process!

Elevate Salon Parking
Elevate Salon Front Entrance

Front Entrance

Our front entrance is on the side of the building closest to the driveway. Did you know it used to be a window before we renovated the space? We also have a basement entrance for our boutique salon space downstairs, but most guests will use our MAIN level entrance. 

Check In

When you arrive, our Guest Care Team will check you in at our front desk. You can also use our Ipad to self check in. Enjoy a drink and snack  and browse our products by Kerastase, Mizani, Redken, Olapex, and K18. If it's a beautiful day, enjoy our new patio out back.

Elevate Salon Check In
Elevate Salon Amenities

Amenities

We want you to be absolutely comfortable and taken care of. Please enjoy a snack, drink, and cozy blanket while we do our magic. Relax, we got this!

Your Appointment Journey

Consultation

Your appointment will start with a consultation. We'll look at your inspiration photos, find out about your lifestyle, maintenance preferences, review pricing, and get to know you! We want to create solutions that are perfect for you and your lifestyle. We'll also talk about your best maintenance schedule and homecare recommendations.

Service

During your service, enjoy your time any way you like. Bring a laptop, book, or we can spend the time chatting. This time is about you!

Checkout

After your appointment, our Guest Care Team will check you out, assist your with any product needs, and help you prebook your next appointment if you wish!

Elevate Salon Your Appointment Journey
Elevate Salon Aftercare

Aftercare

Let's keep a great thing going. View our Aftercare guide for homecare and maintenance recommendations. Have questions for your stylist about homecare, maintenance, or anything else? You can always text us at 434-208-1892.

Snack & Drink Menu

​Please enjoy these complimentary options!

Cup of coffee latte with heart shape and coffee beans on old wooden background_edited_edit

Drinks

Seasonal Drinks

Coffee
Espresso
Tea
Bottled Water
Soda
Sparkling Water
White Wine
Red Wine
​Mimosa

Granola bar on wooden background.jpg

Snacks

Granola Bar

Chips

Popcorn
Rice Crispy Treat
Crackers

Mixed Nuts

Protein Bar
Mints

The cat is swaddled. The cat freezes in the cold season. Kitten on a blanket. The kitten i

Get Cozy

Cozy Blankets

Pillows

Phone Charger

Cough Drops

Hair Tie

Hot Compress

Elevate Salon Loyalty Program

Loyalty Program

We want to thank you for being our loyal client. Come & be pampered, try our amazing products, refer your friends, and prebook your next appointment. You will receive points for all of that…because we value you and appreciate your business!

Loyalty Points

Start Earning Points!

Color Referral 1,000 points

Spa Referral 1,000 points

Hand Tied Extension Referral 2,000 points

Online Review 1,000 points

IG Post 500 points

IG Story 500 points

$1 Retail 2 points

$1 Services 1 point

How Do I Get Started?

Please let us know you would like to opt in to activate your loyalty rewards.

What Can I Use Points For?

You can use points for any service and any retail. You can redeem points once you have 500 or more.

100 points = $1 redeemable value